Service and Support Group Ensuring uninterrupted network performance is crucial in any business today. It is critical for your network managers to quickly respond to changing network conditions. TTI’s maintenance programs are the solution to your needs for a rapidly changing network configuration. MAC Four Max (MAC4M) - Provide your network with 24-hour a day, 7 day a week service. TTI will respond with in a maximum of 4 hours to your needs with trained personnel, materials and diagnostic equipment. MAC Plus (MACP) - Provide same day (8:00 a.m.-5:00 p.m.) service coverage to your network of installation, configuration and diagnosis. MAC Service (MACS) - TTI’s unparalleled standard service for network configurations scheduled for the next business day. Professional Services Your communications network is one of your most important assets. Managing your core business while keeping up the vigilance of network reliability would be difficult at best without a fully trained and certified support team. All of our Professional Service and Maintenance offerings have one focus - to help our customers leverage their investment. With 4 locations throughout North America, we can support our solutions with a dedicated staff of professionals who are solely committed to our customer's success. Professional Services 7/24/365 On-Call Support Intelligent/Single Point Dispatch Remote Diagnostics Help Desk Critical Spares Management Return/Replace Service Proactive Maintenance Software Updates and QoS Protection Network Performance Monitoring Manufacturer Technical Assistance Move, Add, Change Service Training      VoIP Network Assessment & Evaluation Identify Current Network Components Map Current Network Deployment Evaluate Current Infrastructure Capabilities Complete Network Performance Monitoring Evaluate Performance Matrix Baseline VoIP Performance Comparison Network Analysis Results VoIP Network Deployment Recommendations Support Options Standard Business, is a comprehensive full service support plan that ensures continued business operations through remote diagnostics, help desk and equipment repair or replacement. 7x24 Technical Response, allowing you access to our Technical Support Center 7 days, 24 hours a week. 7x24 Remote Diagnostics, performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues. Web Trouble Reporting, allows you to submit incidents directly to dispatch. Supporting the user and systems administrator to achieve a fully reliable network! Copyright © 2001-2007 Telecom Technicians, Inc.